Customer Service Manager
Company: VirtualVocations
Location: Racine
Posted on: November 7, 2024
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Job Description:
A company is looking for a Customer Service Manager to oversee a
remote team of customer service agents and enhance the customer
experience.
Key Responsibilities
Monitor and track key performance metrics to ensure high-quality
customer service
Lead staffing efforts, including recruiting, hiring, onboarding,
and training processes
Foster a positive team culture and maintain morale among remote
team members
Qualifications
Bachelor's Degree in Business, Management, or related field plus
3-5 years of customer service experience, or HS Diploma plus 8
years of customer service experience
1-2 years of management experience, ideally in customer service
Proficient in Microsoft Office products and Excel
Strong data literacy to turn metrics into actionable
improvements
Experience with ERP or Zendesk systems is a plus
Keywords: VirtualVocations, Oshkosh , Customer Service Manager, Hospitality & Tourism , Racine, Wisconsin
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